Privacy Policy

Effective Date: 01.05.25
Cosmic London Ltd
hello@cosmic-london.com

 1.⁠ ⁠Overview

At Cosmic London, your privacy matters to us. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

 2.⁠ ⁠What We Collect

When you interact with us (through our website, social media, or by making a purchase), we may collect:

• Identity Data: Name, email address, postal address, phone number
• Transaction Data: Purchase details, payment method (note: payment info is encrypted and handled by third-party processors like Shopify or Stripe)
• Technical Data: IP address, browser type, time zone, device type
• Usage Data: How you navigate and use our website
• Marketing Preferences: Whether you’ve opted in to hear from us

3.⁠ ⁠How We Use Your Data

We use your personal data to:

• Process and deliver your orders
• Respond to enquiries or customer service requests
• Send you updates, if you've opted in
• Improve our website and user experience
• Comply with legal or tax obligations
• We do not sell your data or use it for profiling.

 4.⁠ ⁠Legal Bases for Processing

We process your data under one or more of the following lawful bases:

• Contractual: To fulfil your orders
• Consent: For email marketing (you can opt out anytime)
• Legitimate Interests: Improving our services and user experience
• Legal Obligations: For tax and business compliance
  

 5.⁠ ⁠Third-Party Sharing

We only share your data when essential—for example, with:

• Payment processors (e.g. Shopify Payments, Stripe)
• Delivery partners (e.g. Royal Mail, courier services)
• Analytics tools (e.g. Google Analytics)
• Professional services (e.g. accountants, legal advisors)
• All partners are expected to respect and protect your data.

 6.⁠ ⁠Data Retention

We only keep your data for as long as needed:

• Order and transaction records: up to 6 years (for tax/legal reasons)
• Marketing data: until you unsubscribe
• Enquiry data: up to 12 months after resolution
  

 7.⁠ ⁠Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing
• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact us at hello@cosmic-london.com.

 8.⁠ ⁠Cookies

We use essential and analytical cookies to run our site and understand usage patterns. By using our website, you consent to our cookie use. You can manage cookies via your browser settings.

 9.⁠ ⁠Children

We do not knowingly collect data from anyone under 18. If you believe we have done so, please contact us and we will delete it.

10.⁠ ⁠Updates

We may update this policy from time to time. We’ll post any changes on this page with an updated revision date.

Want a copy of your data or have a question? Email us at hello@cosmic-london.com